RB Diamond Jewellers Pty Ltd, System of Warranties assurance statement.
When you purchase diamond jewellery from RB Diamond Jewellers Pty Ltd, we guarantee that these are natural diamonds and have been purchase from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The sellerhereby guarantees that these diamonds are conflict free, based on personal knowledgeand/or written guarantees provided by the supplier of these diamonds.
1. Refund and Exchange
a. Diamond Jewellery shall be taken back in terms of deductions of 5% on the bill amount. Conditions apply.
b. Gold and Silver Jewellery shall be taken back after deduction of wastage (jarti), labour charge (Jyala) along with other applicable charges as per current market price.
c. Stone studded silver jewellery will not be taken back.
d. Any product/jewellery will not be acceptable without bill.
e. Company will not accept any return or exchange if the product/jewellery has foreign material/gemstone in it.
f. Product/Jewellery must not have any damages at the time of exchange or return.
g. Company has the right to accept or deny any exchange or return of any
h. You can refund, where goods are faulty, have been wrongly described, are different from the sample shown to you or do not do what they are supposed to.
i. The exchange only applies to the original purchaser and a copy of the original invoice must be produced to validate ownership.
j. Diamond jewellery will be examined for any damage or loss of gemstones before it is entitled for exchange.
a. 75% advance payment is mandatory for gemstones jewellery order
b. Full advance payment is mandatory for gold and silver order. Order once placed cannot be cancelled.
c. Full payment is mandatory before you can pick up the items.
3. RB Diamond Jewellery Pty Ltd does not guarantee loss or damage of diamond, gemstones or any product that occurs after the date of sale. Neither the company nor any staff member shall be liable for any loss suffered.
4. RB Diamond Jeweller Pty Ltd will not be held responsible for any damage, injury or illness caused by any products sold to purchasers (buyer). All the necessary care and safety precautions in use and handling of any product are buyer’s responsibility.
5. The seller sells the products on these items of sale only and to the exclusion of anything to the contrary in the terms of the buyer’s order or other documentation.